Expert IT Support

The heart of our IT Service Portal and Help Desk is ITG’s Technical Account Management Team. Focused on customer satisfaction and rapid resolution our Technical Account Managers (TAMs) are highly trained on industry technology and repair techniques. By means of phone, email, or IT Service Portal, our TAMs reduce the resolution time for properly diagnosed problems by involving and dispatching the correct Field Engineer, Technical Specialist, or Corporate Product Specialist. Located at ITG’s Global Support Center (GSC) in Falls Church, VA, our TAMs are supported by dedicated Call-Center Operators directing callers to the appropriate department. With service support available twenty four hours a day, seven days a week, and 365 days a year our GSC responds to tens of thousands of Service Requests each year. ITG’s Global Support Center has achieved a record of documented customer satisfaction ratings in excess of 97%.


Technical Account Managers (TAMs) Provide:

Single Point of Contact
  • A single point of contact which vastly improves user satisfaction
Worldwide Access
  • Access to live global support 24x7x365: via phone, email, or service portal
Highly Trained Personnel
  • A highly trained person with a knowledge base that includes;
  • Industry and product repair techniques
  • Industry and product technical expertise
  • Industry and product trouble shooting techniques
  • Customer relation skills and customer satisfaction techniques
Reduced Resolution time
  • leveraging our TAMs expert knowledge ensures correct problem diagnosis and rapid dispatch of Field Engineers for service requests involving onsite repair
English Speaking
  • All TAMs are English speaking